Multilingual Customer Service Outsourcing
Global Reach: Serve a diverse customer base with over 30 languages.
Enhanced Customer Satisfaction: Ensure seamless communication and support across cultures.
Multichannel Support: Connect with customers through phone, chat, email, and social media.
24/7 Availability: Provide round-the-clock customer support.
Flexibility: Scale your support operations to meet your business needs.
Quality Assurance: Benefit from our ISO-certified quality standards and processes.
Focus on Growth: Let us handle customer support while you concentrate on core business activities.
Setting Expectations
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Client’s Request analysis
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Time & Resources estimation
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Setting KPIs
Training The Agents
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Team formation
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Training, onboarding, integration
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Testing & Reporting
Sourcing The Agents
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Candidates search based on requirements
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Presentation of the best ones
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Employment of the approved candidates
Going Live & Quality Assurance
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Calibration calls
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KPI, SLA, QA monitoring
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Constant Feedback & Reporting
Start
1st Week
IN 3-4 WEEKS
IN 1 MONTH
Your Tools and Channels – Our Team
Seamlessly integrate agents into your CRM, no modifications needed
40+ Tools Mastered
All of our agents are proficient in the Main communication Channels